Managed Services Support
Citcom have developed a
pro-active approach to providing
server support by daily
monitoring of your systems.
Due to the ever-increasing
threats to your network security
from Virus, Spam, Spyware and
Hack attempts, we feel it
in-sufficient to check your site
only once or twice a month to
carry out the necessary security
checks to ensure complete
protection.
We also consider that such on
site visits (unless performed
daily) are not proactive enough
to check for such incidents as
backups being un-successful,
disk space running out on the
server/s or any other
abnormalities that could point
towards an upcoming major
issue.
Businesses have often found that
a few days following a
maintenance check, backups may
stop, viruses may attack which
would likely not be picked up
until the following maintenance
visit risking the overall
efficiency of your network and
systems during the period
between visits.
By monitoring servers on a daily
basis we can reduce any risks or
threats as well as identify
possible issues arising before
they turn in to serious
problems.
Therefore Citcom have broken our
support services into the
following categories:
Daily Remote Server Alert and
Monitoring
Citcom will set up your Server/s
for remote access via our
engineering support team as well
as Server alert monitoring. On a
daily basis the engineering team
will check all alerts and ensure
that the major server services
are functioning as they
should. Alert monitoring is
performed during normal business
trading days and business hours
and includes the following:
Disk space
Overnight backups
Event logs
Anti-virus, SPAM issues
Exchange email issues
Critical updates
The major advantage is that we
would know each day the status
of your server, and if any
issues were identified we would
advise you immediately and
inform you of how the issue
needs to be dealt with. For
non-serious alerts, these would
be dealt with as and when
appropriate. This is the best
way we can be virtually
‘on-site’ almost every day
monitoring your systems without
the obvious expense.
If any of the alerts cannot be
resolved remotely, this will be
discussed with you and an
on-site visit would be booked
via the Service desk. It is our intention to
resolve the majority (if not
all) issues remotely thus
costing you less (no travel
charges) and without the need to
wait for an engineer to attend
your site.
On-site
Server and PC Maintenance
It must be noted that although
many issues can be resolved
remotely in a fraction of the
time it would take to arrange an
on-site visit, there are several
areas where an on-site visit
would almost always be
required:-
Installation of major Service
Packs on the Server/s & PC’s
Checking for Spyware and Viruses
on PC’s
Any hardware related activity (eg..
fixing a printer/PC)
A restore from tape to ensure
100% efficiency of your backup
systems
Remove unwanted & un-used
applications and data files from
PC’s
Hard-disk optimisation (Defrag
and Scandisk as appropriate)
It is highly recommended that
the on-site visits be carried
out at least once every 3 months
and this service complements the
daily monitoring service. The
time spent on-site would vary
depending on the number of
systems you have, and is
calculated accordingly
