Overview of Citcom's Support Options

Citcom provide a range of support options to cater for various business sizes and specific needs. Each of these options can be further tailored or combined so you can virtually design your own requirements to match your needs. Following are our standard support agreement offerings to meet the majority of business needs and budgets. You can select individual types of support or combine them to meet your specific needs and budgets:

  • Help Desk Support
  • Managed Services Support
  • Fixed Rate Total Site Support
  • Time and Materials Support
  • Guaranteed Response Support
  • Pre-Purchased Hours Support

Agreement Benefits

All Citcom clients with support agreements receive these benefits...

  • On-Call Help Desk Support
  • Priority Response
  • On Call Engineering Expertise
  • Reduced Hourly Rates
  • Service Reports
  • Dedicated Account Management

Click to view FREE SITE AUDIT !!!

Contact the Citcom team to discuss the option of a NO OBLIGATION, FREE SITE AUDIT. So whether you just need to ensure your systems are set up correctly or your backups are running as they should, contact us to discuss your specific needs. We offer a free one hour audit within the Auckland region and will give a completely independent assessment of your environment and any necessary advice.

Email us now by clicking This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.