Guaranteed Response Support

For those businesses who want urgent engineering support on call and want to only be charged for time and materials as needed, Citcom have developed our "Guaranteed Response Support".

For a minimum monthly charge, businesses can have full IT support as and when needed on stand-by. With this option all hours are charged at a reduced rate with guaranteed response times based on call priorities. For Urgent Priority calls, an engineer will be immediately assigned to assist and if required to go on site Citcom guarantee a 2 hour on site response.

Benefits of Guaranteed Response Support include:

  • Help Desk Support
  • Guaranteed Response Times
  • Reduced Hourly Rates
  • Engineering Team On Call
  • Minimum Monthly Commitment

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