Managed Services Support
Citcom have developed a pro-active approach to providing server support by daily monitoring of your systems.
Due to the ever-increasing threats to your network security from Virus, Spam, Spyware and Hack attempts, we feel it in-sufficient to check your site only once or twice a month to carry out the necessary security checks to ensure complete protection.
We also consider that such on site visits (unless performed daily) are not proactive enough to check for such incidents as backups being un-successful, disk space running out on the server/s or any other abnormalities that could point towards an upcoming major issue.
Businesses have often found that a few days following a maintenance check, backups may stop, viruses may attack which would likely not be picked up until the following maintenance visit risking the overall efficiency of your network and systems during the period between visits.
By monitoring servers on a daily basis we can reduce any risks or threats as well as identify possible issues arising before they turn in to serious problems.
Therefore Citcom have broken our support services into the following categories: