Citcom provide a wide range of service which are designed to assist with all your current and future IT Needs. The following are the main services we provide (many more additional services are provided so please do not hesitate to call) .
HELP DESK SUPPORT
Citcom provide a full Call Centre and Help Desk Service for the purpose of providing fast and efficient fault resolution. Whether via telephone support or remote access you have a full engineering team at your call.
NETWORK SERVICE SUPPORT
Maintenance of servers is a very important of our support service and as such we have developed a more pro-active approach via our Managed Services offering. This includes remote On Line Backups, Server Monitoring, remote access and on-site support services.
UFB, NBN & Internet Services
Citcom offer a full range of internet access services specifically for businesses. Our range from standard Analogue business phone lines through to the new UFB and NBN high speed fibre data circuits are priced to save business $$$s
CLOUD COMPUTING SERVICES
Cloud computing and/or hosted server offerings are becoming more and more attractive to many businesses not wanting to invest in ownership of the high-end technology solutions available, yet would like the benefits of them. Citcom offer a wide range of "off-site" solutions catered specifically for each business.
VOICE OVER IP (VOIP)
With many businesses looking to save costs on communications most are seriously looking to VoIP (Voice over I P) PBX systems. This is one of the fastest growing areas in comms services. Using the internet for standard phone calls can save most companies over 30-40% on communication costs currently being provided by traditional fixed lines.
BUSINESS PROCESS IMPROVEMENT
Citcom specialises in helping you understand and analyse your current business processes with the aim of optimising your company's performance through process re-design. Successful business improvement initiatives can deliver increased efficiency, cost reduction and increased quality of output, which will ultimately drive improved customer satisfaction.